Description:
This course provides a comprehensive exploration of the mission, vision, and goals of an organization, principles of customer relationship management, strategies for problem-solving and decision-making, and the concepts of efficiency and effectiveness in the workplace. Participants will develop the skills and knowledge required to analyze organizational goals, build strong customer relationships, make effective decisions, and optimize work processes.
Duration:
1 day
Level:
Foundational
Who Should Attend?
This course is appropriate for employees who are not currently in a position of leadership This includes people who aspire to leadership positions in the future, have been identified as a potential leader, or anticipate moving into a leadership position within the next 5 years.
Credits:
0.6 CEU'sLearning Outcomes:
- Analyze the mission, vision, and goals of an organization.
- Apply key principles in customer relationship management.
- Analyze strategies for problem solving and decision making.
- Compare the concepts of efficiency and the effectiveness of work.
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Other Recommended Courses:
- Principles of Managing Organizations (LEAD7330)
Introduction to Training
Module 1:
- Creating results through the mission, vision and goals
Module 2:
- Creating results through customer relationship management
Module 3:
- Creating results through problem solving and decision making
Module 4:
- Creating results through efficiency and effectiveness
