Description
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.Duration
2 days
Level
FoundationalWho Should Attend?
Anyone who deals with internal or external customers.Credits
1.2 CEU'sLearning Outcomes
Understand customer service and service excellence
Know the basics of service excellence
Explain why customer service is important to you, your organization and your customers
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COMM8000
