Description:
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Duration:
6-months
Level:
Foundational
Who Should Attend?
This course is perfect for professionals who want to excel in customer service by mastering effective communication skills.
