Description:
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Duration:
2 days
Level:
Foundational
Who Should Attend?
This course is perfect for professionals who want to excel in customer service by mastering effective communication skills.
Credits:
1.2 CEUsLearning Outcomes:
- Explain the relationships between effective communication and quality service.
- Apply effective listening skills to your interactions with customers.
- Apply effective communication skills to your interactions with customers.
- Identify effective responses to difficult situations.
- Handle requests, problems, and complaints in a professional manner.
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Other Recommended Courses:
- Communicating for Results (COMM7003)
