Description:
Sharpen the skills needed to obtain testimonial information for an effective audit! Learn the mechanics of effective interviewing techniques through lectures, discussions, and simulated interview exercises. Witness the major steps of the interview process demonstrated in a mock interview. Identify proven interviewing techniques, and through role playing, identify your own style and practice the proven techniques. While designed for auditors, anyone who conducts interviews to obtain information for analysis purposes will find this course useful. This course is part of the Certified Government Auditor (CGA) program, Level 1.
Duration:
3 days
Level:
Foundational
Who Should Attend?
Auditors and professionals at all levels who want to enhance the effectiveness of the interviews they conduct.
Credits:
24 CPEsLearning Outcomes:
- Plan and conduct effective audit interviews using an eight-step model.
- Conduct effective individual and team interviews.
- Manage the interpersonal dynamics that occur between auditors and auditees.
- Select an appropriate note-taking technique.
- Listen more effectively during an interview.
- Use appropriate questioning and paraphrasing skills.
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- Module 1 The Audit Interview - Overview
- Module 2 Ingredients of Effective Interviews
- Module 3 How it Works
- Module 4 Conducting the Interview
- Module 5 Team Interviews
