Description
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.Duration
2 days
Level
FoundationalWho Should Attend?
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles, and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.Credits
1.2 CEU'sLearning Outcomes
Define ITIL and its key concepts
Identify the components of the ITIL framework
Analyze the ITIL guiding principles
Identify the components and functions of the ITIL Service Value System (SVS)
Analyze the key ITIL management practices
Define the general, service, and technical management practices of ITIL
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