Negotiating Techniques (MGMT9104)

Description:

Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process. This course is part of the Certificate of Accomplishment in Project Management

Duration:

2 days

Level:

Intermediate

Who Should Attend?

This course is tailored for federal employees who seek to enhance their negotiation skills and foster positive work relationships. It is ideal for those who regularly engage with colleagues, employees, customers, and other stakeholders.

Credits:

1.2 CEUs

Learning Outcomes:

• Identify what you MUST do.
• Identify other perspectives.
• Build relationships.
• Recognize and eliminate relationship killing behaviors.
• Identify and use many tools to achieve results.
• Use interest-based techniques.

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