Description:
Avoid project failures, substandard services, delays in delivery and contract disputes by writing performance-based statements of work with effective quality assurance surveillance plans. A must for program and project personnel as well as contractors and auditors who need training in identifying inadequacies in statements of work. Learn a step-by-step method for writing effective task descriptions, performance standards, quality assurance surveillance plans and more.
Duration:
3 days
Level:
Foundational
Who Should Attend?
All staff who are involved in developing, writing or reviewing SOWs including Quality Assurance Surveillance Plans for service contracts.
Credits:
1.8 CEU's, 24 CPE'sLearning Outcomes:
- Discuss performance-based acquisition for services
- Explain how to manage risks
- Summarize the Seven Steps to Service Acquisition Process
- Conduct a requirements analysis
- Develop a performance requirements summary
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Other Recommended Courses:
- Simplified Acquisition Procedures (ACQI7506)
- Shaping Smart Business Arrangements (ACQI7501)
DAY ONE OF THREE
- Lesson 1: Introduction to Statements of Work (SOW)
Introduction to statements of work and roles and responsibilities of the contract team. - Lesson 2: Service Contracts
History of the evolution of service contracts and PBSC. Vulnerabilities associated with personal services. - Lesson 3: Performance-Based Service Contracts
How PBSC methodologies can be used to improve service contracting. Introduction to PBSC, what it is and its advantages. - Lesson 4: Requirements Analysis
Receive background and instruction on each step of requirements analysis, the detailed analytical phase of developing a PBSOW. Practice each step in a practical exercise.
DAY TWO OF THREE
- Continue with Lesson 4-Requirements Analysis
DAY THREE OF THREE
- Lesson 5: Writing Performance-Based SOWs
How to fold the outputs from all of the steps into a PBSOW. - Lesson 6: Quality Assurance
Major contents of a surveillance plan, how to do surveillance once the plan is written and remedies for substandard performance.
